As a member of the Desktop Support Services team, the Associate Desktop Support Analyst is responsible for the delivery of high-quality, customer-focused, first and second level technical and end-user support for staff within assigned departments and/or customer segments as needed. The Desktop Support Analyst consistently responds to and updates support requests using defined Service Management procedures, applies analytical skill to assess and resolve technical issues related to computing needs of end-users, and ensures computing equipment is maintained with current software updates, patches and configuration standards.
Responsibilities include configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, remote access/VPN, data encryption, and installation of printers and/or other wired and wireless peripherals.
Percentage of Time:
Qualifications for Position
Bachelor’s degree in Information Systems, Computer Science, Engineering (or related) OR two years of relevant professional experience and training.
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation.
Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers.
Technical knowledge of network technologies including DNS, DHCP, TCP/IP, VPN, and WINS.
Ability to plan and organize daily work activity by prioritizing and completing assigned tasks, following up on open requests, and maintaining service requests using Service Management system.
Technical knowledge of supporting Windows Active Directory on multiple domains including Group Policy management and user account creation and maintenance.
Technical knowledge of Windows and Mac operating system configurations on physical and virtual machines via VMware, troubleshooting and resolution of issues related to network connectivity, logon credentials, messaging, security, encryption, and associated peripherals; and exposure to mobile and tablet devices.
Technical and operational expertise in the integration and support of a variety of desktop operating systems. Including Dell, HP, and Macintosh computers and laptops as well as printers and other peripherals.
Additional Posting Information
External Posting Date:
Size : 1001 to 5000 Employees
|Founded : 1919
Type : College / University
Industry : Colleges & Universities
Sector : Education
Revenue : $500 million to $1 billion (USD)