CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the IT Classroom Support and Media Services Technician provides on-site and telephonic technical support through the Classroom Technology call center. The incumbent maintains, renovates, repairs, installs, upgrades, tests, programs, and monitors audio-visual equipment, Extron control systems, and classroom PC’s college-wide in a variety of instructional spaces, including auditoriums, large lecture halls, computer labs, and conference rooms.
Responsible for the installation, renovation, integration, maintenance and upgrade of multimedia classroom devices, software, and other instructional related equipment.
Provides on-site training for instructional related equipment, classroom control systems, and presentation software.
Responsible for designing, configuring, implementing, and optimizing enterprise audiovisual solutions campus-wide, especially focusing on modernization- moving from antiquated analog to digital audiovisual systems.
Performs other duties as assigned.
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Qualifications

Equivalent to graduation from an accredited four-year college or university in Computer Science or a job-related field.
Additional certification/technical training and applied experience may be substituted for the required education, on a year-for-year basis.
Equivalent to five years of full-time, progressively responsible field-related experience, including one year of project management, team leadership, systems implementation and development.
Experience training, mentoring, and overseeing staff and students to prepare them for technical customer support roles in a large educational institutional setting, preferred.
Experience providing expert technical support to faculty in a large educational institutional setting, also preferred.

Knowledge, Skills, & Abilities

Working knowledge of desktop software troubleshooting practices. Additionally, possess audiovisual knowledge related to desktop computers, LCD/LED monitors and flat panels, PC power supplies, video/audio conference equipment, amplifiers, microphones, scalers, front and rear projection systems, plasma panels, smart boards, control systems, touch panels, Global Viewer Enterprise, Extron controllers, digital signal switches, matric switches, digital audio visual processors, digital signal analyzers, digital I/O ports, RS232, and digital audiovisual interface standards such as VGA, DVI, DP, and HDMI.
Knowledge of Windows Operating Systems, Microsoft Office, and standard campus web browsers such as Internet Explorer and Firefox.
Work experience in Technical Support/Customer Service environment or related field. Excellent customer service skills. Training and Experience working with Epson, Sony, Extron, preferred. Experience using a case management/ticketing system to track customer calls.
Ability to: assess faculty needs; analyze problems and propose effective solutions; understand functional and procedural requirements and develop alternative solutions and communicate effectively both orally and in writing; make presentations; conduct meetings; provide user training; and establish and maintain effective working relationships with others.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package, including but not limited to; medical, dental, vision, retirement & savings, tuition waiver and more.
Classification: 0420 – Info Tech Consultant
The anticipated HIRING RANGE: $6249 -$8200, dependent upon qualifications and experience. The salary range for this classification is: $6249 -$12,100 per month.
HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.
REG: This is a Regular position with a one-year probationary period.

General Information

NOTE: THIS POSITION HAS BEEN REVISED AS OF NOVEMBER 8, 2021. ALL PREVIOUS CANDIDATES WILL BE CONSIDERED BASED ON THE POSTED DUTIES AND QUALIFICATIONS.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Company Overview

Size : 201 to 500 Employees
Type : College / University
Industry : Colleges & Universities
Sector : Education
Revenue : $1 to $5 million (USD)